Hey, I’m Chris!
UX Designer
I’m a full-stack designer with a passion for fostering a user-centered approach to humanize digital experiences through research, design, and collaboration.
My experience spans over a decade leading UX through end-to-end project delivery across enterprise applications and e-commerce.
Featured Work
E-Commerce Responsive Web
Warehouse Inventory Online
Enabling customers shopping online with Costco to specify warehouse and delivery locations to show inventory and fulfillment availability.
My Role
Lead designer responsible for UX strategy and deliverables, cross-team collaborations and presentations, end-to-end project support, and mentor to co-designers on project.
Outcomes
- Implementation of most requested member feature online
- Enabled analysis of user behavior to influence building out experience
E-Commerce Responsive Web
Online Checkout Redesign
A redesign of cart & checkout for Costco (U.S. & Canada) to streamline the member journey and improve known usability issues.
My Role
Lead designer (in collaboration with other sr. designers and our technical team) to gather research, organize design sessions, conduct stakeholder reviews, document IA structure and user task flows, and provide design hand-off and support for teams.
Outcomes
- Increase in conversions by 7% YOY
- Decrease in support calls due to usability fixes
Software & Intranet
Employee Portal
An enterprise concept aimed to establish a centralized platform for employees to access essential tools and information required for their role, through a single sign-on approach.
My Role
Lead designer on research strategy and deliverables while supporting efforts on product vision, the roadmap, and design sessions.
Outcome
- Defined business objectives, product vision and roadmap through extensive user research and proof-of-concept
Software
Vendor Master Data Application
An enterprise application at Costco designed and built for the onboard and maintenance of vendors, locations, and contacts in order to improve data integrity and usability for employees.
My Role
Lead solo designer responsible for user research, interaction design, visual design within an agile process in collaboration with the BPM team and stakeholders.
Outcomes
- Enabled data validation that reduced master data duplicates by 33%
- Improved usability and satisfaction for employees through interviews, testing, and design best practices
PASSWORD PROTECTED – Currently Restructuring Case Study
Web Design
Antsmarching.org Redesign
A redesign proof-of-concept on a long-time running Dave Matthews Band fan community site with usability and modern visual style update
Design Methods
Information Architecture, Interaction & Visual Design, Data Visualization